Privacy & Security

How safe are my transactions?

All transactions are processed via our 3rd party payment processing service; Worldpay. As such, all details are taken via an encrypted portal and so all transactions are highly secure.

Worldpay employ 3-D Secure Authentication for Visa and MasterCard credit-cards to reduce your exposure to fraud and to increase confidence when making payments online.

How safe are my user preferences?

All user details are secured behind 128-bit SSL encryption, safely protecting your online activity on outdoorleisurestore.co.uk.

We do not share user details with 3rd parties, and if you choose you can simply log in using an external service such as Microsoft, negating the need to store a username and password with us at all!

You can view or edit your user preferences at any time by logging in and using the 'your account' screen.

Privacy Policy

Effective as of 24th May 2018
  1. Introduction
  2. Information we collect
  3. External Links
  4. Accessing & updating details
  5. Cookie usage
  6. Questions
  7. How to control our use of your personal information
  8. Retention of information
  9. Changes

1. Introduction

We are Paul A. & Janice D. Richardson trading as Black Country Caravans & Camping, a partnership company regulated by the FCA (Number 689876) and registered with the Information Commissioners Office (IPO), number Z912829X. Our company runs and controls the websites: - www.blackcountrycaravans.co.uk, www.blackcountryawnings.co.uk and www.outdoorleisurestore.co.uk.

We are strongly committed to protecting our users' privacy. Certain features of this website requires that we capture some anonymous information during your browsing session, we may also at times capture personal information to allow further functionality. This policy specifies information which we collect relating to our users, what we do with is, and how you can manage and control that information.

Black Country Caravans & Camping is committed to ensuring your privacy is protected and should we ask for any information by which you could be identified then be assured that this information will be held securely and only used in accordance with the permissions granted by you and also in accordance with the Data Protection Act 1998, the EU Directive 95/46 and, with effect from 25th May 2018, the General Data Protection Policy Regulation (EU) 2016/679, “GDPR”.

2. Information we collect & how we use it

No personal information about you is retained after your browsing session has ended, unless you voluntarily submit such information to us, for example; by registering for an account with us, or submitting an enquiry via our contact us page.

2.1 Registration Data

When you create an account with us, we ask you for some details pertaining to your user account, such as your username, e-mail and password. In addition, during the checkout stage of a purchase you may store billing and / or delivery address information for use in the future.

If you choose to use one of the external providers such as Facebook to create or connect to an existing account with us, you are authorising us to collect authentication information, such as your username and encrypted access credentials. We may also retrieve limited personal information such as your name, although you will be made aware of any retrieved information prior to creating an account.

2.2 Site usage & log data

During your navigation of this website, we may track the products which you view in order to provide functionality such as a recently viewed products list. We may also use this data to build usage patterns so that we may provide suggestions to other users. No personal information will be stored along with this data.

We may use traffic logs to collect statistical information about the areas of the website visited by our users. This will include IP addresses, and other basic data as provided by web browsers to all websites by default. This information will be used to identify which areas of the site which are most / least used, and will aid us in continuous improvement of the services provided by this website.

2.3 Payment data

When you make any purchases on this website, payment information is handled entirely by a 3rd party payment provider (WorldPay). No credit-card details are stored on this website, we may however store some limited information such as billing and delivery address information (if provided), telephone numbers (if provided), and details of your transaction history.

Telephone numbers will not be used for any other purpose than to provide you with information on your purchase, should it be required that we do so. Address details will be passed to 3rd party couriers in order to complete your order, this may include telephone numbers if available to aid in the delivery process.

3. External Links

Certain pages within this website may contain links to external websites. A link does not necessarily constitute an endorsement, and we cannot control or be held responsible for 3rd parties' privacy policies and website content.

4. Accessing & updating details

Once logged in, you can access and modify many of your stored details via the 'Your Account' section of this website. Should you require any other information to be altered for any reason, please e-mail us via the 'contact us' and we will endeavour to respond and enact the requested alteration after we have suitably verified your identity.

5. Cookie usage

5.1 What are cookies (& similar technologies)?

A cookie is a small collection of textual information stored by your web browser when you visit a website. Cookies are used for various reasons, such as user identification, authentication and state persistence. They may be used to enhance your browsing experience or may be essential to the operation of a website.

We may use similar technologies to cookies such as web storage, all of which are used to accomplish the same task, though they may be scoped differently (permanent or per browsing session). For the purposes of this privacy policy, the term 'cookies' will be used to refer to all client-side storage mechanisms which we may use.

5.2 How we use cookies

We use cookies for the following (not an exhaustive list):

  • Google Analytics - This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to aid us in analysing how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
  • Session Management - The cookie 'ASP.NET_SessionId' is used to maintain session state with the web server. This provides vital functionality such as the basket and checkout.
  • Authentication - The cookie '.ASPXAUTH' is used to determine if a user is authenticated with the website.
  • Basket State - We store a small amount of data to track the state of your basket, used once a product is first added to the basket.

5.3 Cookie management

Most modern web browsers provide you the ability to control your cookie preferences. This includes deleting specific cookies, or preventing websites from creating cookies to begin with. The following links provide guidance on adjusting browser settings for some commonly used browsers:

Please note; Blocking cookies for this site will prevent you from creating a session with us, and so basic functionality such as adding products to your basket will not work.

6. Questions

If you have any questions of comments about this privacy policy, please contact us via our 'contact us' page.

7. How to control our use of your personal information

You have the choice on how your personal information is used by Black Country Caravans & Camping. You may allow us full use or put restrictions in place in the following way,

Whenever you are asked to complete a form by us there will always be a tick box that you can either complete (to agree) or leave blank (to disagree) indicating your preference on how and for what purpose you want your data / information to be used.

If you have previously agreed to your data / information being used by Black Country Caravans & Camping and have now changed your mind you can amend your permissions at any time.

Alternatively you can also request that Black Country Caravans & Camping completely delete all information / data that we hold about you ( called the right to be forgotten). Obviously by doing so will affect our ability to provide you with the level of service that you originally requested.

You also have the right to contact us and request details of the personal information we hold about you (for which a small fee may be payable). Any inaccurate data / information will be removed or amended on request, as quickly as is possible. However until the update has been processed please be aware that communications may be sent using the original permissions and / or details recorded.

The General Data Protection Regulations specify too that you now have a right to request us to transfer your personal information / data to another organisation (called data portability).

Should you wish to exercise any of these rights or if you have any concerns relating to Black Country Caravans & Camping's use of your information and / or it's protection by us then please contact us either:

8. Retention of information

We will only retain your data / information for as long as is reasonably necessary either for our own records or by law.

9. Changes

This privacy policy may change from time to time, and without prior notice. Should changes be made which we believe are substantial, we will inform you either directly via the website or by e-mail. Your continued usage of this website will constitute acceptance to any changes made.