Privacy & Security
How safe are my transactions?
All transactions are processed via our 3rd party payment processing service; Worldpay. As such, all details are taken via an encrypted portal and so all transactions are highly secure.
Worldpay employ 3-D Secure Authentication for Visa and MasterCard credit-cards to reduce your exposure to fraud and to increase confidence when making payments online.
How safe are my user preferences?
All user details are secured behind 128-bit SSL encryption, safely protecting your online activity on outdoorleisurestore.co.uk.
We do not share user details with 3rd parties, and if you choose you can simply log in using an external service such as Microsoft, negating the need to store a username and password with us at all!
You can view or edit your user preferences at any time by logging in and using the 'your account' screen.
- Information we collect
- External Links
- Accessing & updating details
- Cookie usage
- How to control our use of your personal information
- Retention of information
We are Paul A. & Janice D. Richardson trading as Black Country Caravans & Camping, a partnership company regulated by the FCA (Number 689876) and registered with the Information Commissioners Office (IPO), number Z912829X. Our company runs and controls the websites: - www.blackcountrycaravans.co.uk, www.blackcountryawnings.co.uk and www.outdoorleisurestore.co.uk.
We are strongly committed to protecting our users' privacy. Certain features of this website requires that we capture some anonymous information during your browsing session, we may also at times capture personal information to allow further functionality. This policy specifies information which we collect relating to our users, what we do with is, and how you can manage and control that information.
Black Country Caravans & Camping is committed to ensuring your privacy is protected and should we ask for any information by which you could be identified then be assured that this information will be held securely and only used in accordance with the permissions granted by you and also in accordance with the Data Protection Act 1998, the EU Directive 95/46 and, with effect from 25th May 2018, the General Data Protection Policy Regulation (EU) 2016/679, “GDPR”.
2. Information we collect & how we use it
No personal information about you is retained after your browsing session has ended, unless you voluntarily submit such information to us, for example; by registering for an account with us, or submitting an enquiry via our contact us page.
2.1 Registration Data
When you create an account with us, we ask you for some details pertaining to your user account, such as your username, e-mail and password. In addition, during the checkout stage of a purchase you may store billing and / or delivery address information for use in the future.
If you choose to use one of the external providers such as Facebook to create or connect to an existing account with us, you are authorising us to collect authentication information, such as your username and encrypted access credentials. We may also retrieve limited personal information such as your name, although you will be made aware of any retrieved information prior to creating an account.
2.2 Site usage & log data
During your navigation of this website, we may track the products which you view in order to provide functionality such as a recently viewed products list. We may also use this data to build usage patterns so that we may provide suggestions to other users. No personal information will be stored along with this data.
We may use traffic logs to collect statistical information about the areas of the website visited by our users. This will include IP addresses, and other basic data as provided by web browsers to all websites by default. This information will be used to identify which areas of the site which are most / least used, and will aid us in continuous improvement of the services provided by this website.
2.3 Payment data
When you make any purchases on this website, payment information is handled entirely by a 3rd party payment provider (WorldPay). No credit-card details are stored on this website, we may however store some limited information such as billing and delivery address information (if provided), telephone numbers (if provided), and details of your transaction history.
Telephone numbers will not be used for any other purpose than to provide you with information on your purchase, should it be required that we do so. Address details will be passed to 3rd party couriers in order to complete your order, this may include telephone numbers if available to aid in the delivery process.
3. External Links
Certain pages within this website may contain links to external websites. A link does not necessarily constitute an endorsement, and we cannot control or be held responsible for 3rd parties' privacy policies and website content.
4. Accessing & updating details
Once logged in, you can access and modify many of your stored details via the 'Your Account' section of this website. Should you require any other information to be altered for any reason, please e-mail us via the 'contact us' and we will endeavour to respond and enact the requested alteration after we have suitably verified your identity.
5. Cookie usage
5.1 What are cookies (& similar technologies)?
A cookie is a small collection of textual information stored by your web browser when you visit a website. Cookies are used for various reasons, such as user identification, authentication and state persistence. They may be used to enhance your browsing experience or may be essential to the operation of a website.
- Session Management - The cookie 'ASP.NET_SessionId' is used to maintain session state with the web server. This provides vital functionality such as the basket and checkout.
- Authentication - The cookie '.ASPXAUTH' is used to determine if a user is authenticated with the website.
- Basket State - We store a small amount of data to track the state of your basket, used once a product is first added to the basket.
5.3 Cookie management
Most modern web browsers provide you the ability to control your cookie preferences. This includes deleting specific cookies, or preventing websites from creating cookies to begin with. The following links provide guidance on adjusting browser settings for some commonly used browsers:
Please note; Blocking cookies for this site will prevent you from creating a session with us, and so basic functionality such as adding products to your basket will not work.
7. How to control our use of your personal information
You have the choice on how your personal information is used by Black Country Caravans & Camping. You may allow us full use or put restrictions in place in the following way,
Whenever you are asked to complete a form by us there will always be a tick box that you can either complete (to agree) or leave blank (to disagree) indicating your preference on how and for what purpose you want your data / information to be used.
If you have previously agreed to your data / information being used by Black Country Caravans & Camping and have now changed your mind you can amend your permissions at any time.
Alternatively you can also request that Black Country Caravans & Camping completely delete all information / data that we hold about you ( called the right to be forgotten). Obviously by doing so will affect our ability to provide you with the level of service that you originally requested.
You also have the right to contact us and request details of the personal information we hold about you (for which a small fee may be payable). Any inaccurate data / information will be removed or amended on request, as quickly as is possible. However until the update has been processed please be aware that communications may be sent using the original permissions and / or details recorded.
The General Data Protection Regulations specify too that you now have a right to request us to transfer your personal information / data to another organisation (called data portability).
Should you wish to exercise any of these rights or if you have any concerns relating to Black Country Caravans & Camping's use of your information and / or it's protection by us then please contact us either:
- by email to [email protected]
- in writing to Black Country Caravans & Camping, Corngreaves Road, Cradley Heath, West Midlands, B64 7DA.
8. Retention of information
We will only retain your data / information for as long as is reasonably necessary either for our own records or by law.